Frequently Asked Questions.
01. The order
What is Bookholic?
Bookholic is an online bookstore based in India offering a curated collection of books across multiple genres including Adventures, Classic Fiction, Fantasy, Modern Fiction, Romance, and Thriller & Suspense. We deliver books across India with secure online payment options.
Where does Bookholic deliver?
We currently deliver across India. Shipping timelines may vary depending on your location.
What are the delivery timelines?
Orders are processed within 1–2 business days after successful payment.
Delivery usually takes 3–7 business days depending on your city and courier service availability.
02. Shipment
What payment methods do you accept?
We accept secure online payments through trusted payment gateway providers. Customers can pay using:
UPI
Debit/Credit Cards
Net Banking
Wallets (if supported by gateway)
We do not offer Cash on Delivery (COD).
Is online payment safe on Bookholic?
Yes. All payments are processed through secure and encrypted payment gateways. We do not store your card details or sensitive payment information on our servers.
Can I cancel my order?
Orders can only be cancelled before they are shipped. Once shipped, cancellation may not be possible. For cancellation requests, please contact us immediately at:
📧 bookholic301@gmail.com
📞 +91 8757725476
03. The order
What is your return policy?
We accept returns within 3 days of delivery, provided the book is unused and in its original condition. Damaged or defective items must be reported within 24 hours of delivery.
For full details, please refer to our Refund & Return Policy page.
How will I receive my refund?
Once the returned product is received and inspected, approved refunds will be processed within 5–7 business days. Refunds will be credited to the original payment method used during checkout.
What should I do if I receive a damaged book?
If you receive a damaged product, please email us within 24 hours of delivery with clear photos of the product and packaging. We will review and assist you with a replacement or refund.
04. Returns, exchanges and complaints
How can I contact customer support?
You can contact us through:
📧 Email: bookholic301@gmail.com
📞 Phone: +91 8757725476
📍 Address: Ankatad, Tola Burhikhar, Jamui, Bihar – 811308, India
Customer support is available Monday to Saturday, 10 AM – 6 PM (IST).
Do you sell original books?
Yes. We sell genuine and authentic books sourced from trusted suppliers and distributors.
Do you ship internationally?
Currently, we only ship within India.